Terms of service
Welcome to Eliana Crafts.
By visiting our website or purchasing from us, you agree to the terms and conditions outlined below. Please read them carefully before using our site or placing an order.
1. Overview
Eliana Crafts (“we,” “our,” or “us”) designs and sells custom-made photo magnets and related products through our online store.
By accessing our website, you confirm that you are of legal age in your location and that you agree to comply with these Terms of Service.
We may update or change these terms occasionally, and the most current version will always be posted on this page.
2. Our Products
Each Eliana Crafts item is handmade or printed to order using the photos or artwork you upload.
Because every piece is made specifically for you, all custom orders are final sale once production begins.
If a product arrives damaged or defective, please contact us within 7 days of receiving it so we can review the issue and arrange a replacement if appropriate.
We reserve the right to refuse or cancel orders if the submitted content violates copyright, trademark, or community standards.
3. Pricing and Payments
All prices are shown in USD and may change at any time without notice.
We do our best to keep product and pricing information accurate, but mistakes can happen. If we find a pricing error after your purchase, we’ll contact you before proceeding.
Payments are processed securely through Shopify’s checkout system. You agree to provide accurate billing and shipping information at the time of purchase.
4. Shipping and Delivery
Processing time for most custom orders is 1 business day after receiving your photos.
Shipping times vary by location and are listed at checkout.
Please ensure your shipping address is correct before completing your order. Eliana Crafts cannot be held responsible for delays or lost packages caused by inaccurate addresses or postal service issues.
5. Returns and Refunds
Because all of our products are personalized, we do not accept returns or issue refunds once production has started.
If your order arrives with an error, damage, or printing issue, please contact us at [your email address]. We’ll review your case and, if applicable, send a corrected replacement at no extra cost.
6. Use of Content
By uploading photos or artwork, you confirm that you own or have permission to use the content.
You grant us a limited right to use your uploaded material solely for the purpose of producing your custom item.
We reserve the right to reject or cancel orders containing copyrighted, trademarked, or inappropriate images.
7. Intellectual Property
All text, designs, photos, and content on the Eliana Crafts website belong to Eliana Crafts and may not be copied, reproduced, or distributed without permission.
8. Limitation of Liability
Our products are designed for personal and decorative use only.
Eliana Crafts is not liable for indirect, incidental, or consequential damages arising from use or misuse of our products or website.
9. Privacy and Data
Your personal information is collected and used in accordance with our Privacy Policy. Payment details are processed securely through Shopify and are not stored by us.
10. Contact
If you have any questions about these Terms, please reach out to us:
📧 craftseliana@gmail.com